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Privacy Policy

1) Introduction and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data are all data with which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:

Vadym Volkov, MultiCook

Fr.-Ludwig-Jahn Str 6, 19309 Lenzen, Germany

Tel.: +49 15257345003

E-mail: multicook-schwerin@ukr.net

This document (“Privacy Policy”) sets out the rules for the use of personal data by MultiCook. This Privacy Policy is an integral part of the Terms of Use published at https://multi-cook-berlin.de/terms-of-use and of other agreements between the parties.

By concluding the agreement, the user voluntarily, of their own free will and in their own interest, gives an indefinite written consent to the processing of their personal data in any form, including all actions (operations) or combinations of actions performed with or without automated means: collection, recording, systematization, storage, updating (modification), use, transfer (distribution, provision, access), anonymization, blocking, deletion and destruction of personal data for the purposes stated in this Privacy Policy.

Terms and definitions used in this Privacy Policy shall have the meaning set forth in the Terms of Use and other agreements with the user, unless otherwise stated herein or required by the context. Otherwise, interpretation shall be in accordance with the applicable law of Ukraine.

2) Personal information

2.1 Personal information under this Privacy Policy includes:

2.1.1 Information voluntarily provided by the user when registering on the website and during further use of the website services, including: first name, last name, telephone number, e-mail address, delivery address.

2.1.2 Data transmitted automatically depending on the settings of the software used by the user, such as IP address, cookies, information about software and hardware used, browser settings, transmitted and received content via the website.

2.2 The user acknowledges and agrees that third-party software may be embedded on the website pages which may collect anonymized data pursuant to clause 2.1.2. Such third-party software may include, for example:

  • analytics services such as Google Analytics;
  • social media plug-ins (e.g., Facebook);
  • other anonymous data collection systems.The user may restrict the collection of such data by third parties via the privacy settings of their browser.

2.4 The provider may define certain personal information as mandatory where it is necessary for the use of the website and its services. All other information is provided voluntarily.

2.5 The provider does not verify the accuracy of the information provided and assumes that the user provides accurate data and updates it as necessary.

3) Purposes of data processing

3.1 The provider processes only personal data necessary to conclude and perform agreements with the user.

3.2 The use of personal data may serve, in particular, the following purposes:

  • concluding agreements for the use of the website and its services;
  • performing contractual obligations, including providing access to the website and services;
  • identifying the user within the scope of contractual obligations;
  • customer surveys and quality control of services;
  • sending information about promotions and offers by e-mail or SMS with the user’s consent;
  • information about order status and other automated system messages;
  • contacting the user to improve service;
  • customer support;
  • use of anonymized data for advertising purposes;
  • marketing and statistical research.

4) Protection of personal data

4.1 The provider stores personal data and protects it from unauthorized access in accordance with internal policies.

4.2 Data confidentiality is maintained unless the technology used or browser settings allow transfer to third parties.

4.3 The provider may transfer data to third parties:

  • with the user’s consent;
  • if required for the use of the website;
  • upon a court order or official request;
  • to protect the provider’s rights in connection with breaches of agreements.

5) Modification of personal data

5.1 The user can edit their personal data at any time in their personal account.

5.2 Upon termination of the agreement, the user may withdraw consent to data processing and request deletion of their account by e-mail to multicook-schwerin@ukr.net.

5.3 The provider may store log files for up to six months for service improvement and legal reasons.

6) Changes to this Privacy Policy

6.1 This Privacy Policy may be amended by the provider unilaterally without prior notice. The new version becomes effective upon publication on the website.